Warranty and Crash Replacement Policy

At Kostrikin Bikes, our HT Trail frames are crafted by ORA Engineering in Taiwan, one of the leading steel frame manufacturers in the world. We are proud to offer a 5-year warranty on bicycle frames and components for the original owner. This warranty covers manufacturing defects, including issues related to craftsmanship and materials. However, it does not cover damage caused by accidents, negligence, abuse, or incidents outside of normal use, nor does it cover normal wear and tear.

Warranty Coverage Details:

  • To be eligible for warranty service, frames must be registered with Kostrikin Bikes within 30 days of purchase.
  • Warranty claims require the product to be returned to Kostrikin Bikes for evaluation. If the issue qualifies for coverage, we will repair or replace the product at our discretion. If the damage is outside the scope of the warranty, we offer a Crash Replacement option at a significantly discounted price.

Conditions:

  • The original invoice is required for warranty services.
  • Kostrikin Bikes will cover reasonable shipping costs for warranty claims within the Continental United States. Additional shipping fees may apply for locations outside this area.
  • Frames sent in for warranty claims must be clean, with all third-party components removed. If additional cleaning or disassembly is required, we will charge for the necessary labor at our standard hourly rates.
  • Replacement costs for third-party components are not covered by Kostrikin Bikes.
  • We do not cover costs from third parties involved in the warranty process, such as assembly by a bike shop.
  • Kostrikin Bikes reserves the right to offer equivalent replacement products, such as newer models or different colors.
  • Defective components become the property of Kostrikin Bikes after replacement.
  • A warranty exchange does not extend the original warranty period.
  • Kostrikin Bikes does not provide compensation during the warranty process.

Exclusions:

  • Exceeding the maximum permitted weight and improper use voids the warranty.
  • Surface deformation of the frame is excluded from warranty coverage but may be eligible for our crash replacement program.
  • Use of non-approved components voids the warranty.
  • Paint is not covered under the warranty.
  • Damage caused by crashes, lack of maintenance, wear, and corrosion are excluded from warranty coverage.
  • Structural modifications, grinding, or any alterations to the frame’s surface, including painting, void the warranty.
  • Bearings and seals are covered for one year.
  • Damage to derailleur hangers is not covered under warranty.

Crash Replacement Program

At Kostrikin Bikes, we understand that crashes are part of the sport. To support our riders, we offer a crash replacement program for up to five years from the date of purchase.

Our crash replacement program covers frames damaged to the point where they pose a safety risk. Our team will evaluate the damage to determine eligibility. Intentional damage is not covered by this policy.

To use our crash replacement program, please provide high-quality photos of the damage, a description of the incident, and the original invoice (you do not need to be the first owner to qualify).

If your claim is approved, we will offer a replacement frame at approximately 35% off MSRP. The damaged frame must be returned to us as part of the process.

We maintain stock of frames and hardware for warranty and crash replacement, but availability may vary. In such cases, we reserve the right to offer the best available alternative in terms of model, color, or size.


Updated 2024-8-31